Effective Date: 2025-07-02

Thank you for being part of the Routify community (“Company”, “we”, “us”, “our”). We respect your privacy and are fully committed to protecting your personal information. If you have any questions or concerns about this policy or how we handle your personal data, please reach out to us at [email protected].

When you visit our website at http://www.routify.ca (the “Website”), use our web (the “App”, “Product(s)”), or otherwise engage with any of our services (collectively referred to as the “Services”), we recognize that you’re placing your trust in us. We take this responsibility seriously.

This Privacy Policy explains in straightforward terms what personal information we collect, how we use it, and what rights you have regarding that information. We encourage you to read it carefully. If you do not agree with any part of this policy, we kindly ask that you discontinue use of our Products and Services.

This policy applies to all personal information collected through our Website or Services—including, but not limited to, related tools.

What Information Does Routify Collect?

Personal Information You Provide to Us

At Routify, we gather personal information that you voluntarily provide when you visit our website, subscribe to or use our platform, purchase professional services, request information about our services, participate in interactive features (like forums, contests, or promotions), or contact us directly.
The type of personal information we collect depends on how you interact with us and which features or services you use. This information may include:

• Full name
• Phone number
• Email address
• Company name

All personal information you provide must be accurate, complete, and up-to-date.
We may also collect user-submitted images (e.g., profile photos, uploads, documentation). These images are stored securely and used solely for internal purposes, such as providing customer support. We do not share your images with third parties. By submitting an image, you agree to our storing and using it in accordance with this policy.

Information Collected Automatically

When you access our website or use our platform, we automatically collect non-identifiable technical data. This includes details about your device, browsing behavior, and usage patterns. While this data doesn’t directly reveal your identity, it helps us maintain security, improve performance, and analyze how our services are being used. It may include:

• IP address or proxy server
• Browser type and version
• Referring web pages
• Time and date of access

We also use cookies and similar tracking technologies to collect this information.

Device and Location Data

We collect specific details about the devices you use to access Routify, which may include:

• Operating system and app versions
• Location data (precise or approximate, based on IP or GPS)

You can control location sharing via your device settings. Please note that disabling location services may limit your ability to use certain features.

Information Collected Through Our App

If you use the Routify mobile app, we may collect the following additional data:

• Location Information: We may request access to your device’s location to enable location-based features. This can be adjusted in your device’s permission settings.
• Device Access: We may request access to features like your camera, depending on your app usage. You can modify these permissions through your device settings.

This information helps us secure the app, support troubleshooting, and improve overall performance and user experience.

How Does Routify Use Your Information?

Routify collects and uses personal information through our website and services for the following purposes. Each use is supported by either a legitimate business interest, a contract we have with you, your consent, or our obligation to comply with applicable laws.
We may use your information to:

• Share testimonials: We may display your testimonial (including your name and message) on our platform. You can request changes or removal by emailing us at [email protected].
• Request feedback: We may contact you to gather insights about your experience with Routify’s website, products, or services.
• Manage user profiles: Your personal data helps us maintain your account and ensure it operates effectively.
• Send service updates: We may notify you about new features, service changes, terms updates, or important system alerts.
• Ensure policy compliance: Your data may help us enforce our legal agreements, including our Terms of Service and other policies.
• Respond to legal requests: If legally required, we may review your data to determine how best to respond to subpoenas or other legal inquiries.
• Process orders and payments: We use your information to manage orders, billing, returns, and exchanges.
• Offer support and respond to inquiries: Your information helps us assist with technical issues and general service questions.
• Send marketing and promotional material: With your consent and based on your preferences, we may send newsletters, updates, or promotional content. You may unsubscribe at any time.
• Conduct business analytics: We may use anonymized or aggregated data for research, service improvement, and understanding usage trends.

Will Your Information Be Shared With Anyone?

Routify may process or share your personal data based on the following legal reasons:

• Consent: If you’ve given us permission for a specific use, we will process your data accordingly.
• Legitimate Interests: When necessary for our legitimate business operations, we may use your data.
• Contractual Obligation: If we’ve entered into an agreement with you, your data may be used to fulfill that contract.
• Legal Compliance: If required by law, court orders, or government requests—including for national security—we may share your data.
• Vital Interests: In situations involving potential threats to safety, fraud, illegal activity, or legal disputes, your information may be shared as needed.

We May Also Share Your Information in These Cases:

• Business Transfers: If Routify is involved in a merger, sale, acquisition, or financing, your data may be transferred as part of that process.

Third-Party Service Providers

We partner with reputable service providers to ensure smooth, secure, and scalable operations. These providers meet strict international privacy and data protection standards, such as GDPR and the EU-U.S. Data Privacy Framework.

International Data Transfers

Routify operates globally, including from Canada and the United States. If your data is transferred across borders, including outside your home country or the European Economic Area (EEA), we ensure proper safeguards are in place—such as standard contractual clauses or equivalent legal mechanisms.

We only transfer your data when we can guarantee it will be protected according to applicable privacy laws, including GDPR and similar national standards. Where necessary, we will notify you of the receiving party and the legal basis for the transfer.

Do We Use Cookies and Other Tracking Technologies?

We may use technologies such as cookies to access or store information. These tools help us improve your user experience, analyze site usage, and tailor content to your preferences.

Do We Use Google Maps?

Our Website integrate Google Maps APIs to support location-based features. These APIs are subject to Google’s Terms of Service, available [here], and Google’s Privacy Policy, available [here].

When you use location-specific services, we may retrieve GPS location data to offer accurate and efficient results. This data is temporarily cached on your device. You may revoke location access at any time by adjusting your device settings or contacting us.

Google Maps APIs may use cookies and similar tools to operate properly.

How Long Do We Keep Your Information?

We keep your personal information only for as long as needed to provide services or meet legal requirements (such as tax, accounting, or regulatory compliance). Typically, we do not retain personal data for more than 365 days after a user’s account is terminated unless longer retention is required.

If deletion is not immediately possible (e.g., data stored in backup archives), your data will be securely isolated until it can be permanently deleted.

How Do We Keep Your Information Safe?

In simple terms—your data is encrypted end-to-end, and even our developers cannot access it without authorized credentials.

Routify is developed and managed by Informatic Digital Journey Ltd, an independent Canadian software company. All customer data is treated as strictly confidential.

Here’s a quick breakdown of how we safeguard your data:

• Data Encryption – All sensitive data is encrypted at rest and in transit to prevent unauthorized access.
• Secure Authentication – We use token-based authentication (JWT) to verify and control user access.
• Access Control – Only users with assigned roles and permissions can access specific data. All actions are logged.
• Data Isolation – Your company’s data is logically isolated, so it is never visible to other users or clients.

Routify has implemented appropriate security practices to protect your information from unauthorized access, disclosure, or destruction. These measures are continually updated to keep up with new threats and technologies.

However, no system can be 100% secure. While we do our best, we cannot guarantee that hackers or unauthorized third parties will never be able to breach our safeguards. You are encouraged to access our platform only through secure connections and report any security concerns to us directly.

Do We Collect Information from Minors?

Our services are not designed for or targeted at children under the age of 18. If we become aware that personal data from a minor has been collected without verified parental consent, we will delete that information and deactivate the associated account.

If you suspect we may have collected data from someone under 18, please contact us at [email protected].

What Are Your Privacy Rights?

If you’re located in the European Economic Area (EEA), Switzerland, or the UK, you may have additional privacy rights under applicable laws, including the right to file a complaint with your local data protection authority.

For all users, if you want to review, change, or delete any personal data stored by Routify, please contact [email protected].

Do-Not-Track (DNT) Settings

Some browsers and devices offer Do-Not-Track features. Currently, no industry standard exists for recognizing these signals, so Routify does not respond to them. If a formal DNT standard is adopted, we will update this policy to reflect any new practices.

What Are Your Data Protection Rights?

Right to Request Deletion – “Request to Delete”

You have the right to ask us to delete your personal information. Routify will honor your request unless certain legal exceptions apply—for example, if retaining the data is necessary to protect another person’s right to free speech, to meet legal obligations, or to prevent unlawful activity.

Right to Be Informed – “Request to Know”

Depending on your location and the applicable laws, you have the right to request information about:

• Whether we collect and use your personal information
• The categories of information collected
• Why we collect and use the information
• Whether your data is sold or shared with third parties
• Which categories of personal information were sold or disclosed
• Who received that information
• The business purposes behind collection or sharing

Note: In accordance with the law, we are not required to provide access to de-identified data or to re-identify data in response to consumer requests.

Right to Non-Discrimination

We will never discriminate against you for exercising your privacy rights.

How We Verify Your Request

When you submit a request, we need to confirm your identity to ensure that the request is legitimate. This process may involve:

• Matching the details you provide with the data we already have
• Contacting you via previously used communication methods (e.g., email or phone)
• Requesting additional information if necessary to verify your identity

We use this information only for verification purposes and delete it once the process is complete.

Additional Privacy Rights

You also have the right to:

• Object to the processing of your personal data
• Request correction of inaccurate or outdated data
• Restrict processing under certain conditions
• Appoint an authorized agent to act on your behalf (we may request proof of authorization)
• Opt-out of future sales of your personal information to third parties

We will honor opt-out requests within 30 days of receiving them.

To exercise any of these rights, you may contact us at:
📧 [email protected]

If you have a complaint regarding our data handling practices, we welcome the opportunity to resolve it directly.

Do We Update This Privacy Notice?

When we update this policy, we will revise the “Last Updated” date and make the revised version accessible. For significant changes, we may post a notice on our website or send a direct communication. Please check this page regularly to stay informed.

How Can You Contact Us?

If you have questions or comments about this Privacy Notice, you may contact us:

• 📧 [email protected]
• 📮 Informatic Digital Journey
  196 Higney ave, Dartmouth, Nova Scotia, Canada, B3B 0J7

How Can You Review, Update, or Delete Your Data?

Subject to your country’s applicable laws, you may have the right to access, update, or delete your personal data. To make such a request, please email us at [email protected]. We will respond within 15 days.

Routify Data Processing Agreement

By using Routify Products or Services and/or visiting our Website and/or acting as a Processor of data Routify collects, you agree to this Data Processing Agreement. This Agreement (“Agreement”) forms part of the Terms of Service (“Contract Documents”) between Informatic Digital Journey Ltd. (“Company”, “we”, “us”) and you, the user (“you”, “user”, “Individual”, “Data Processor” or “Controller”), collectively referred to as the “Parties.”

WHEREAS
(A) Routify may act as a Data Controller and/or Processor.
(B) Routify wishes to subcontract certain services that involve processing personal data to the Data Processor.
(C) The Parties intend to ensure compliance with applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679 – “GDPR”).
(D) The Parties agree to establish their respective rights and responsibilities in this Agreement.

1. Definitions and Interpretation

Unless stated otherwise, capitalized terms used in this Agreement shall have the following meanings:

• 1.1.1 “Agreement” – this Data Processing Agreement, including all schedules.
• 1.1.2 “Company Personal Data” – any personal data processed by a Contracted Processor on behalf of Routify under the Principal Agreement.
• 1.1.3 “Contracted Processor” – a Subprocessor engaged by the Processor.
• 1.1.4 “Data Protection Laws” – all applicable privacy and data protection laws including, but not limited to, US and EU regulations.
• 1.1.5 “EEA” – the European Economic Area.
• 1.1.6 “EU Data Protection Laws” – the GDPR and related member state laws.
• 1.1.7 “GDPR” – the General Data Protection Regulation (EU 2016/679).
• 1.1.8 “Data Transfer” – any transfer of Company Personal Data:
  • from Routify to a Contracted Processor; or
  • between Contracted Processors or their affiliates, in situations where such transfers are subject to data transfer restrictions under applicable laws.
•  
• 1.1.9 “Services” – all Routify products, usage of such products, professional services, and visits to our website(s) or SaaS-based platforms.
• 1.1.10 “Subprocessor” – any third party appointed to process personal data on behalf of Routify.

Terms such as “Controller”, “Processor”, “Data Subject”, “Supervisory Authority”, and others shall have the meanings set out in the GDPR.

2. Processing of Company Personal Data

2.1 The Processor shall:

• 2.1.1 comply with all applicable Data Protection Laws when processing Company Personal Data;
• 2.1.2 only process such data in accordance with Routify’s documented instructions.

2.2 Routify instructs the Processor to process Company Personal Data as necessary for the delivery of Services.

3. Processor Personnel

The Processor shall ensure only authorized personnel access Company Personal Data and that such personnel are bound by confidentiality obligations, whether by contract or statute.

4. Security

4.1 The Processor must implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, as defined in Article 32(1) of the GDPR.
4.2 Security measures must specifically address the risk of personal data breaches.

5. Subprocessing

The Processor shall not appoint or disclose data to any Subprocessor without prior written authorization from Routify.

6. Data Subject Rights

6.1 The Processor shall support Routify in enabling Data Subjects to exercise their rights under applicable laws.
6.2 The Processor shall:

• Notify Routify without delay if a request is received from a Data Subject;
• Not respond to such requests unless instructed to do so by Routify or legally required.

7. Personal Data Breach

7.1 In the event of a Personal Data Breach, the Processor must notify Routify without undue delay and provide sufficient information to meet reporting obligations.
7.2 The Processor shall cooperate with Routify in investigating and remediating the breach.

8. Data Protection Impact Assessments

The Processor will assist Routify with any required impact assessments or consultations with regulatory authorities, as required under Articles 35 and 36 of the GDPR.

9. Deletion or Return of Data

9.1 Within 10 business days of the termination of Services involving data processing, the Processor shall delete or return all Company Personal Data, unless otherwise required by law.

10. Audit Rights

10.1 Routify may request documentation or conduct audits to verify the Processor’s compliance with this Agreement.
10.2 These rights apply only to the extent they are not already addressed under Routify’s existing audit rights or applicable law.

11. Data Transfer

11.1 No data transfers outside the EU/EEA may occur without Routify’s prior written consent. If approved, such transfers must rely on appropriate legal mechanisms (e.g., Standard Contractual Clauses).

12. General Terms

12.1 Confidentiality:
Each Party must maintain the confidentiality of this Agreement and any non-public information disclosed, except where disclosure is legally required or the information is already public.

12.2 Notices:
All communications under this Agreement must be in writing and sent by mail or email to the designated address of the receiving Party.

IN WITNESS WHEREOF, this Agreement takes effect as of the date agreed by both Parties.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

• 📧 [email protected]