Effective Date: 2025-05-16

Routify (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, mobile app, and services (“Platform”).

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

• Business name and contact details
• Usernames, passwords, and email addresses
• Driver and dispatch data
• Uploaded documents (e.g., BOLs, PODs)
• Billing and payment details

b. Information We Collect Automatically

• IP addresses and browser/device type
• Location data (from mobile apps)
• Usage data, such as features used and time spent on the Platform
• Cookies and analytics identifiers

2. How We Use Your Information

We use your information to:

• Provide and operate the Routify platform
• Set up and manage your account
• Communicate updates, support, or billing matters
• Improve our services and develop new features
• Ensure platform security and monitor performance
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your data only with:

• Trusted third-party service providers (e.g., payment processors, analytics tools)
• Law enforcement or regulatory authorities, if required by law
• Internal personnel for business operations and support

All third-party vendors are required to maintain the confidentiality of your data and use it only for the services they provide on our behalf.

4. Data Storage & Security

Your data is stored on secure servers located in Canada or other jurisdictions with appropriate data protection laws. We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

5. Cookies & Analytics

We use cookies to enhance your experience and collect anonymous analytics. You can control cookie preferences through your browser settings.

6. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your account and data by contacting us.

7. Your Rights

Under Canadian law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing or data processing (where applicable)

To exercise your rights, contact us at [email protected].

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Routify is a business platform and is not intended for individuals under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting an updated version on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
📧 [email protected]